If you are hospitalized or in need of Emergency Services, please get in touch with us through the contact details below. Please provide the following information when you (or your authorized representative) call/message us:
• Authorized representative’s name, telephone number and relationship to the patient
• Patient’s name, age, gender and employer
• Name, location and telephone number of hospital or treating doctor, if applicable WHILE IN THE PHILIPPINES
• Pacific Cross Member Hotline: +632 8230-8511
• Pacific Cross E-mail: client_services@pacificcross.com.ph • PacificCross Viber (messaging only): +63 998 964-6649
• Pacific Cross Globe/TM Mobile (calls only): +63 917 531-6608
WHILE TRAVELING ABROAD
• Pacific Cross Member Hotline: +632 8230-8511
• Pacific Cross E-mail: client_services@pacificcross.com.ph • PacificCross Viber (messaging only): +63 998 964-6649
• Pacific Cross Hotline via Assist America: +63 2 881-12521
• Pacific Cross Viber/WhatsApp via Assist America (calls and messaging): +63 917 562-2100
IMPORTANT: These contact details are strictly for emergency situations only (e.g., Emergency Medical Evaluation, Medical Repatriation, etc.). Any non-emergency inquiries (e.g., questions about claims and coverage) will be redirected to other Customer Service Representatives for further assistance.
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